Refund & Return policy

Effective Date: [22/01/2025]

At Levelupmate, we strive to provide a seamless and satisfactory experience with our courses and services. This Refund and Return Policy outlines the terms under which refunds may be granted for purchases made on our platform.

  1. General Refund Policy

Refunds are applicable only under specific circumstances as outlined below:

  • Refund requests must be submitted within 7 days of the purchase date.
  • Refunds are only eligible for courses that have not been fully accessed or completed by the user.
  • No refunds will be provided for free courses, trial content, or promotional offers.
  1. Refund Eligibility

2.1 Eligible Cases for Refunds:

  • Technical issues: If you are unable to access the purchased course due to technical problems caused by Levelupmate.
  • Incorrect payment: If you were charged an incorrect amount due to system errors.

2.2 Ineligible Cases for Refunds:

  • Change of mind or personal preferences after purchasing a course.
  • Failure to use the platform within the specified timeframe.
  • Partial course completion: If you have accessed a significant portion of the course content, a refund will not be issued.
  1. Refund Process

3.1 Submission of Request:

  • To request a refund, email us at support@levelupmate.com with the following details:
    • Name and registered email address.
    • Order ID and payment details.
    • Reason for the refund request.

3.2 Review of Request:

  • Refund requests will be reviewed within 5-7 business days of submission.
  • Additional information may be requested during the review process.

3.3 Refund Approval:

  • Approved refunds will be processed within 7-10 business days of approval, depending on your payment method and bank policies.
  1. Payment Method for Refunds

Refunds will be credited back to the original payment method used during the purchase.

  1. No Returns Policy

As Levelupmate offers digital content in the form of online courses, no physical returns are applicable. Once purchased, the digital course materials cannot be returned or exchanged.

  1. Modifications to the Policy

Levelupmate reserves the right to amend this Refund and Return Policy at any time. Users will be notified of significant changes, and the updated policy will be effective immediately upon posting.

  1. Contact Us

If you have any questions or concerns about this policy, feel free to contact us:

  • Email: support@levelupmate.com
  • Phone: [9112117415]

By purchasing from Levelupmate, you agree to this Refund and Return Policy. Thank you for choosing Levelupmate for your personal growth journey!